Thank you for choosing our website to shop! To ensure that you have a pleasant shopping experience, we provide a transparent return policy. Please read the following terms carefully before purchasing:
Return conditions Return period: You can apply for a return within 30 days from the date of receipt of the product. Product status: Only unused and unopened products can be accepted for return. Due to hygiene reasons, opened or used sex toys cannot be returned.
Return process Apply for return: Please submit a return application through our customer service and provide the order number and product information. Confirm return: We will review and confirm whether it meets the return conditions as soon as possible after receiving your return application. We will reply to you within 24 hours. Send back the product: Once the return is confirmed, please send the product together with the original packaging to our return address. You are responsible for the return shipping fee. Refund processing: We will process the refund within 5 working days after receiving the returned product, and the refund amount will be returned to the payment method you used when purchasing.
Refund Not Applicable Refund is not applicable in the following cases:
The product has been used or opened.
The product is damaged or missing due to your personal reasons.
Application beyond the return period.
Other matters Transportation risk: When you return the product, please ensure that it is properly packaged to prevent damage during transportation. We do not bear the transportation risk of the returned product and recommend that you choose a trackable courier service. Privacy protection: The outer packaging and shipping information of the return package will be strictly confidential to ensure that your privacy is protected. If you have any questions, please feel free to contact the customer service team and we will be happy to answer you!
Thank you for your support and understanding, and look forward to providing you with better service!
